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Suspension or deactivation due to incorrect or inaccurate company information

We may temporarily suspend or permanently deactivate an account by email notice for having incorrect or inaccurate company information. If you wish to appeal such suspension or deactivation, please email us at with the following information:

  • account ID and account name
  • a copy of your company registration certificate / certificate of incorporation or any equivalent documentation issued by a competent authority that clearly shows your company name, registration number and registered address
  • any troubleshooting you've conducted and any findings of such troubleshooting

Troubleshooting Recommendations

  • carefully review [Update / Correction of Company Details] and check if you have provided your registration number in the correct format;
  • check if the information you provided on the Pangle platform is the same as those specified in your company registration certificate

Generally, it takes around 7 days for us to review any additional information provided by you. At the conclusion of our review, we will contact you to explain the results of our review. Our determination on this matter will be final.