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I.Pangle’s Recourse in the event of Partner’s Violation of Ads Policy

Depending on the severity of the violation, Pangle shall, at its sole discretion, and without limiting its rights or remedies, have the right to take one or more of the following actions:

a. Deactivation of Partner’s account/app/placement ID and/or cessation of service of advertisements to Partner’s app

i. Deactivation of Partner’s account/app/placement ID.

ii. Cessation of service of advertisements to the Partner’s app.

iii. Pangle will send an e-mail to Partner on the deactivation of its account/app/placement ID and the cessation of the service of advertisements to the Partner’s app (“Violation Notice”). Partner is entitled to, within 7 calendar days from the date of the Violation Notice, appeal against such deactivation. The appeal process is set out in section 16 below.

iv. Pangle shall have the right to withhold payments to Partner during the appeal period. Pangle will settle delayed payments during the next payment cycle if Pangle allows the Partner’s appeal.

b. Issuance of written warning

i. Pangle will issue a written warning via e-mail to Partner outlining Partner’s violation (“Written Warning”). Partner must respond within 7 calendar days of the date of Written Warning by e-mail to (pangle_global_policy@bytedance.com) and provide information as requested by Pangle in the Written Warning and a proposed action plan to resolve this issue. Pangle will then respond by email to indicate whether the proposed action plan is acceptable. If Partner does not respond within 7 calendar days, Pangle may proceed to deactivate the Partner’s account/app/placement ID permanently.

ii. Partner must implement the proposed action plan within 15 calendar days from the date of the Written Warning. After Partner has resolved the violation, Partner should send an e-mail to (pangle_global_policy@bytedance.com) to inform Pangle to review the Partner’s resolution of the violation. Pangle will respond to the Partner’s e-mail within 15 calendar days of receipt of Partner's email.

iii. After issuance of the Written Warning, Pangle may temporarily cease the service of advertisements to the Partner’s app and deduct fees from the Partner’s Revenue (as defined in the Services Agreement), as determined by Pangle in its sole discretion, based on the severity of the Partner’s violation. If Partner implements all required changes, Pangle will resume service of advertisements to the Partner’s app.

iv. Pangle may send a reminder to Partner 5 calendar days before the deadline of 15 calendar days for the Partner to implement the proposed action plan. If the Partner does not respond to any reminder sent by Pangle or if it fails to implement the required changes by the deadline, Pangle will proceed to deactivate the Partner’s account/app/placement ID permanently.

v. Pangle shall have the right to withhold payments to Partner, until Pangle and Partner have resolved the violation. After resolving a violation, any delayed payments will be settled during the next payment cycle.

c. Investigation

i. Pangle may periodically request Partner to provide information related to the Partner’s Pangle account, such as screenshots of in-app locations, app download url, etc and provide a deadline by which Partner has to provide such information.

ii. Should Partner fail to provide such information within the specified deadline, Pangle will send a reminder to Partner. Should Partner fail to reply to this reminder within 7 calendar days, Pangle will apply the Written Warning procedure set out in section 15b.

iii. Pangle shall have the right to withhold payments to Partner during the investigation period. Delayed payments will be settled during the next payment cycle.

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